Spectrum Archives | Randolph News Now

Apr52023 by Scott PelkeyNo Comments

Power and Internet Outage Caused by Tractor Trailer Accident

News

Repair crews working on Albemarle Rd during the early afternoon on April 4th, 2023. [Scott Pelkey | North State Journal] ASHEBORO N.C. - Today we are learning details about what led to customers across Randolph County losing power, internet, and cell service Tuesday. On April 4th, 2023, at 1pm, Randolph County Emergency Services dispatched Asheboro Fire/Rescue to a utility call on Albemarle Rd. According to Samantha East, Public Information Officer for the department, their crews arrived on scene to find a power pole that was broken with several lines in the roadway and one lying across a truck. https://youtube.com/shorts/bZeiHjyLCvI (Video Credit - Alex Perdue) By email the Asheboro Police says an Eveready Battery truck was involved however they were unable to say to what...

Crews Working To Clear Downed Lines After Accident in Asheboro

News

ASHEBORO N.C. (ACME NEWS)- Repair crews are working to clear downed lines and poles at the intersection of Dixon St and Uwharrie St in Asheboro, after an accident involving a truck. Around 11am the Asheboro Fire Department was dispatched to a reported hit and run at Dixon St and Uwharrie St. Police on scene requested the fire department to respond to assist with traffic control and downed power lines. We are still waiting to hear back from the Asheboro Police Department about what exactly led to the accident. In the aftermath left behind 4-6 power poles were down along with power and cable lines across the roadway and in several peoples yards on Dixon St, Uwharrie St, and Cherry St. At this time power crews say that power has been restored to all but one customer near the scene...

Customers Frustrated At Spectrum’s Handling Of Discount

Investigative

Photo by blackday / Adobe Stock ASHEBORO NC - Spectrum customers are speaking out after they say the internet provider is giving them the run around and taking months to apply a federal discount they have been approved for. On December 27th, 2020, the Consolidated Appropriations Act was passed into law and created the Emergency Broadband Connectivity Fund with $3.2 billion in funding The FCC established the Emergency Broadband Benefit Program (EBB Program), so that eligible low-income households could apply and receive a discount off the cost of broadband internet service. The program provides: Up to a $50/month discount on your broadband service and associated equipment rentalsUp to a $75/month discount if your household is on qualifying Tribal landsA one-time discount of up t...